Q: What is a Digital Video Recorder (DVR)?
A: DISH DVR is an integrated satellite TV receiver and Digital Video Recorder. The DISH DVR receiver contains a huge internal hard drive that can record up to 100 hours without videotape. It lets you pause and replay any show -- even live TV! -- skip recorded commercials and create slow motion effects.
Q: Can I install a DishNetwork dish myself?
A: Yes, you can use the installation manuals but professional installers are recommended.
Q: How do I get free professional installation for my DishNetwork System?
A: With the purchase of a DishNetwork System or when you commit to 12 months of programming most retailers provide free equipment and free professional installers of the dish and up to four receivers in four different rooms.
Q: Can I install a DishNetwork dish indoors?
A: Yes. The dish can be positioned indoors, pointing through most glass windows, if the setting offers a clear view of the southern sky. Also, if you are renting you need to get permission from your landlord.
Q: Is the service available outside the USA?
A: Yes, the service is available in the continental USA, Alaska, Hawaii and Puerto Rico. For those last three you might need a slightly larger dish.
Q: Why does DISH Network charge for local channels?
A: Dish Network pays each affiliate for the rebroadcast rights. Since not all of their customers qualify to receive local networks, they cannot add the local channels to their basic packages. As all cable customers are able to receive local channels, the price is incorporated into the basic package price.
Q: Can I get just international programming?
A: Yes, you can purchase international programming services only. Along with the cost of the international programming, there is a $5.00 monthly charge. This is an administrative fee, as it does cost more to rebroadcast the international channels.
Q: Why does DishNetwork require an access card?
A: The access card acts as a "pass key" for your system, giving you access to the DishNetwork digital highway.
Q: Can I hook up multiple TVs to one DishNetwork receiver or do I need one receiver for each TV in the house?
A: Yes. You can watch multiple TVs from a single DishNetwork receiver. But you do have to watch the same channel and you will also lose the stereo sound.
Q: How many receivers can I have?
A: You can have up to 6 receivers on one account. Each additional receiver on the account will add a $4.99/month addition outlet fee. Your first two receivers are FREE. If you need a third receiver, you must pay $49.99 for the extra receiver. If you need two additional receivers (four total receivers), the total you must pay is $99.98 for BOTH additional receivers. Your fifth and sixth receivers will cost $99 each.
Q: What about International Programming?
A: DishNetwork offer many International Programming packages but you would need to have a second Dish installed in addition to your main system because the International Programming is delivered from a different satellite in the sky.
Q: What about Adult Programming?
A: DishNetwork currently offers five different types of adult programming that can be added to your basic packages. The packages available on a monthly subscription basis include: Playboy (497), Hot Zone (493), EClips (494), TeN (495) and Extasy (496).
Q: What about Internet Access?
A: Dish Network provides fast satellite Internet Access through StartBand allows you to watch TV and surf the net at the same time. The StarBand/DishNetwork satellite Internet service requires a larger dish that is capable of receiving signals from 3 satellite orbital locations.
Q: Can I get HDTV with any Dish Network System?
A: Yes, but you must have a television with a built in High Definition decoder or you must purchase an external decoder to attach to your television. To take advantage of high definition television (HDTV) programming, you must have a Model 6000 or a Model 5000 receiver.
Q: Do I have to connect my receiver to my phone line?
A: The primary reason for the phone line is to ensure the availability of DISH-on-Demand. If a phone line is not connected, you may not be able to order any pay-per-view events and movies. In addition many of the new Interactive TV features will not be available to you. They recommend that the receiver should be less then 20 feet from the phone jack.
Q: How can I purchase Pay-Per-View (PPV) movies/events if I do not have a phone line connected ?
A: DISH Network provides several options for customers who do not have access to a phone jack including mobile Service, Telephone Automated System (1-877-DISH-PPV or 1-877-347-4778), online or by calling Customer Service.
Q: Can I substitute one channel for another in my basic package? I don't want to upgrade my basic package, but I want some of the channels that only come in those packages .
A: No, allowing customers to substitute channels or add a favorite channel to their package would increase prices across the board. To prevent this, DISH Network does not allow channel substitutions.
Q: Do you offer programming in High-Definition (HDTV)?
A: DISH Network currently provides the DISH Network HD Packages. This includes HDNET, HDNET Movies, ESPN HD Theater for $9.99 per month or $109.89 annually. There are number of channels available in High Definition including HBO, Showtime East, DISH on demand, CBS New York and Discovery HD Theater.
Q: Can I switch from Direct TV to DishNetwork services?
A: Direct TV dish and cabling are compatible with the DishNetwork service. However your dish will need to be realigned to a different satellite location. Using your DirecTV dish will prevent you from receiving some local stations and most of the programming in the America's Top 150 package. This is because it will not be looking at the secondary satellites. Therefore, it is recommended upgrading to the DISH 500, which allows you to receive a signal from both of the main DishNetwork satellite locations with one dish. DishNetwork and Direct TV receivers use different architecture, so unfortunately their receivers are not compatible.
Q: Can I paint the dish antenna so that it blends in with my house?
A: We do not recommend painting your dish as it may cause signal loss and void your warranty.
For more information about Satellite Television click here
|
