DIRECTV Still Reigns in American Customer Satisfaction Index

According to the millions of satisfied customers out there, DirectTV is number one both in the quality of the satellite programming they offer and in customer service. There dedication to providing consumers with exactly what they are looking for has allowed them to hold this honor for the past seven years. The information used to determine the best cable and satellite companies out there is complied by the American Customer Satisfaction Index (ACSI).

The latest ACSI scores for DirecTV earn them a 67 out of 100 for overall customer satistfction. On average the other cable and satellite companies out there earned a 62 out of 100. Other factors that the ACSI takes into consideration include customer loyalty and customer retention levels. Considering the fact that DirecTV has only been in business since 1994 they have accomplished huge milestones in the industry.

One of the many reasons why DirecTV continues to excel is they really take pride in offering the best possible service. Each of their employees is trained in customer relations as well as educated on all aspected of their job so they can perform it exceptionally well. Customers are happy with how quickly and efficiently their issues are dealt with when they contact DirecTV.

They also offer consumers a variety of the latest features they are interested in. Some of these features include an electronic programming guide, digital recording services, interactive features, high definition programming, and exceptional customer service in case there are any concerns with any of these features.

DirecTV currently provides cable services via satellite to more than 16 million customers located throughout the United States. Most of these viewers have access to at least 250 channels. For those who love sports DirecTV offers the best selection of premium sporting events on multiple channels. They also offer 100% top quality digital sound and picture so everything you view is crisp and clear.

With the popularity of High Definition Television (HDTV), DirecTV is currently working on a program that will offer up to 150 HD channels for viewers to enjoy. This combined with the quality of the digital format they currently offer will allow them to reach an even larger customer base as well as keep those they have completely satisfied. DirecTV current has 7,000 employs and has plans to continuing growing in the years to come.

DirecTV is one of the strictest cable companies regarding enforcing acts of piracy. They are willing to prosecute violators of the laws to the fullest extent of the law. They have won several judgements in recent years in the courts. Most of those who have been found guilty of piracy are required to pay a fine, pay restitution to DirecTV, and sometimes serve jail time.

In spite of being the best cable and satellite provider once again, DirecTV acknowledges there is still room for improvement. They are open to ideas and suggestions from their consumers to continue providing the very best quality service in the industry. They have several projects in the works right now that may cause that gap between them and their competitiors to continue growing.